John Rafferty started Watch Guard 24/7 in 2009 after the NYPD, where he dealt with a lot of security companies and saw a need for a higher quality guards and service.
In the basement of his home, he started a business that has now employs over 600 people.
The focus of Watch Guard 24/7 is physical security, but security has evolved over the last decade from being just a physical presence to a comprehensive customer-based approach. Security guards, concierges, and fire safety directors are taught they are not just representing a company, but clients. Watch Guard 24/7 instills in its personnel to understand the culture of who they are servicing.
Rafferty says it wasn’t easy to grow the business, but when he was able to get his foot in the door with some larger corporations he was determined not to let those opportunities go to waste. John always looked at new ways to better serve his clients and provide a higher quality service.
Watch Guard 24/7 operates out of two facilities with a 24-hour command center, in-house training, and a team of field supervisors that work around the clock. Having the entire team and services operate out of its own facilities is valuable to the company and its clients.
Understanding the challenges and need for quality security is always an ongoing issue. In the tumultuous times that we live in today, security continues to become more prevalent in our everyday lives. Because we can’t solely rely on the NYPD, we must look to private security to be the first line of defense in hotels, schools, public venues, office, residential properties and cultural attractions.
Watch Guard 24/7 continuously trains and challenges its team to perform better. Seeing personnel stop an armed robbery, child abduction, and burglaries over the last year is an indication of how valuable security is to its clients, as well as to society at large.
Additionally, WatchGuard 24/7 continues to integrate technology with its services and personnel to show clients how they track personnel, monitor their property, and track its fleet of vehicles. It’s not only providing accountability to the company and client, but also peace of mind.
Members on Watch Guard 24/7’s team have been in the security field for decades, and also bring extensive background and experience in law enforcement. Another important part of the company’s success is showing personnel they can make a career at Watch Guard 24/7.
The company looks to promote from within, cross-train, and look for ways to keep personnel motivated. Showing that there is room for advancement is crucial to a productive work force.
With the security field as saturated as it is, Watch Guard 24/7 is continuously looking differentiate themselves from competitors. A few things that remains consistent is customer service, valuing the relationship going above and beyond to exceed expectations.